People are seen participating at a e-khata mela in Bengaluru
BBMP’s e-khata helpline handles over 1,000 calls daily
Bengaluru
The BBMP’s dedicated E-Khata helpline (94806 83695) is receiving and addressing nearly 1,000 citizen calls each day, according to a statement from Munish Moudgil, IAS, Special Commissioner (Revenue), BBMP.
Most of the calls received are informational in nature. However, any complaints requiring intervention or escalation are promptly forwarded to the concerned BBMP officers for resolution. The Helpline team actively follows up internally to ensure timely disposal of complaints.
To ensure accountability, the Special Commissioner conducts daily reviews of all offices regarding pending citizen grievances. Furthermore, for every grievance marked as resolved, the Helpline contacts the respective citizen to confirm satisfaction. If the citizen is not satisfied, the complaint is reopened and addressed again.
According to the latest daily grievance report, the BBMP has maintained a high disposal rate, with a current pendency of only around 124 cases. Citizens are strongly encouraged to contact the E-Khata Helpline for any related issues rather than visiting BBMP offices in person.
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