Bengaluru North Commissioner’s phone-in drive resolves majority of  complaints

Bengaluru

In a continued push for direct public engagement and rapid grievance redressal, Bengaluru North City Corporation Commissioner Pommala Sunil Kumar conducted his weekly Phone-In Programme on Friday from the Byatarayanapura Control Room on Amruthahalli Main Road. 

The session enabled citizens to raise civic issues directly with the Commissioner, who responded in real time.

608 complaints received in 11 weeks

Launched on September 26, the weekly initiative has received 608 complaints over 11 weeks. Of these, 428 complaints have already been resolved. As many as 28 issues were outside the Corporation’s jurisdiction and have been forwarded to the appropriate departments. Officials have been instructed to expedite action on the remaining 130 pending complaints. A detailed, division-wise and department-wise progress report has been compiled.

Road and pothole complaints dominate today

Road-related concerns were the most frequent during today’s interaction, with 29 complaints highlighting potholes and poor road conditions. The Commissioner said pothole-filling works are being carried out across the city both during the day and at night. He directed officials to intensify road restoration efforts, ensure quality standards, and prioritise systematic road maintenance to ease traffic movement.

Issues on waste management and hazardous trees

Seven complaints related to solid waste collection were raised, prompting the Commissioner to instruct officials to ensure timely waste pickup and disposal across all wards. Another seven complaints concerned dangerous trees and branches. Forest officials present at the control room were asked to take immediate precautionary measures and clear all identified risks without delay.

63 complaints registered today

Today’s Phone-In session received 47 calls, resulting in 63 formally registered complaints. Each issue has been taken up for review, and instructions have been issued to the concerned departments for follow-up action. A division-wise report of today’s complaints has also been prepared.

Weekly grievance redressal to continue every Friday

Reaffirming the administration’s commitment to transparency and public service, the Commissioner announced that the Phone-In Programme will continue every Friday to ensure direct communication with citizens, faster resolutions, and closer monitoring of ongoing developmental works.